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luxury butlers

Top 5 most annoying things for hotel guests. We know how to prevent them!

05/08/2015 by Marta O. Leave a Comment
blog

I guess all of us have our own criteria and there are tiny little things that can lead to simply leaving the hotel door the same moment we entered the lobby once they happen. Working in luxurious hotels taught me that guests usually don`t get as upset with big, major issues as they get with … [Read more…]

Posted in: butler, front office, guest, hotel, hotel, restaurant, service excellence, training Tagged: about hotels, butlers, club lounge, customer, customer satisfaction, delight, emotional connection, fantastic service, focus, guest experiance, guest relations, guest service, hospitality, hotel, hotel industry, hoteliers, hotels, luxury butlers, luxury hotels, luxury service, managing team, motivation, outstanding, pamper, recognition, service excellance, standards

Today knowledge has power. It controls access to opportunity and advancement.

16/07/2015 by Marta O. Leave a Comment
BLOG dzis

The article I am about to write has a lot in common with the professor`s famous quote. We do realize what we don`t know in the most surprising moment when the first thought that is coming to our mind is “How to do it?/How to solve it?”. But that moment is the “too late moment” … [Read more…]

Posted in: anticipation, butler, front office, guest, hotel, hotel, restaurant, service excellence, training Tagged: 7 star butler service, butler service, butlers, luxury butlers, luxury yacht, luxury yacht stewardess, private household, private yacht, yacht stewardess, yachting

Meet one of the Top Global Hospitality Gurus – Ms. Josephine Ive.

16/03/2015 by Marta O. Leave a Comment
Bez tytułu2

In the late 2012 I had a great honor to participate in Ms. Ive`s famous 7 Star Butler Service Course. Since the very first day I knew that meeting this charismatic lady would change my vision, approach, attitude, feeling and understanding of the hospitality industry. And I was absolutely right, not only mine but my … [Read more…]

Posted in: anticipation, butler, front office, guest, hotel, hotel, restaurant, service excellence, training Tagged: 7 star butler service, butlers, develop staff, guest experiance, highest standards, hotel, luxury butlers, luxury service

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