I guess all of us have our own criteria and there are tiny little things that can lead to simply leaving the hotel door the same moment we entered the lobby once they happen. Working in luxurious hotels taught me that guests usually don`t get as upset with big, major issues as they get with … [Read more…]
The article I am about to write has a lot in common with the professor`s famous quote. We do realize what we don`t know in the most surprising moment when the first thought that is coming to our mind is “How to do it?/How to solve it?”. But that moment is the “too late moment” … [Read more…]
In the late 2012 I had a great honor to participate in Ms. Ive`s famous 7 Star Butler Service Course. Since the very first day I knew that meeting this charismatic lady would change my vision, approach, attitude, feeling and understanding of the hospitality industry. And I was absolutely right, not only mine but my … [Read more…]