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hoteliers

Star-rating hotels vs. reality. So how many stars does your hotel have?

31/03/2016 by Marta O. Leave a Comment
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I remember this massive disappointment when staying in one of the 4 star hotels in Munich. The price was a bit high as it was the time of BAU Trade Show. We are arriving at the hotel front door and right in front I see the receptionist impassively smoking his 10 am cigarette. We walked … [Read more…]

Posted in: anticipation, guest, hotel, hotel, service excellence Tagged: about hotels, customer, customer satisfaction, delight, fantastic service, forbes, guest experiance, guest service, hospitality, hotel industry, hoteliers, hotels, managing team, motivation, service excellance

What makes the hotel truly luxurious?

16/03/2016 by Marta O. Leave a Comment
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    Huge money is invested every year in building luxurious hotels. Amounts that are sometimes way beyond belief and the finished property takes your breath away! The in-room technology is on such an Interstellar level you need to have somebody to introduce and explain all the remarkable features and functions to you. Restaurants serve … [Read more…]

Posted in: anticipation, butler, guest, hotel, hotel, service excellence Tagged: customer satisfaction, delight, emotional connection, fantastic service, focus, guest experiance, guest relations, guest service, hospitality, hotel, hoteliers, hotels, luxury service, managing team, motivation, service excellance

Top 5 most annoying things for hotel guests. We know how to prevent them!

05/08/2015 by Marta O. Leave a Comment
blog

I guess all of us have our own criteria and there are tiny little things that can lead to simply leaving the hotel door the same moment we entered the lobby once they happen. Working in luxurious hotels taught me that guests usually don`t get as upset with big, major issues as they get with … [Read more…]

Posted in: butler, front office, guest, hotel, hotel, restaurant, service excellence, training Tagged: about hotels, butlers, club lounge, customer, customer satisfaction, delight, emotional connection, fantastic service, focus, guest experiance, guest relations, guest service, hospitality, hotel, hotel industry, hoteliers, hotels, luxury butlers, luxury hotels, luxury service, managing team, motivation, outstanding, pamper, recognition, service excellance, standards

“How to get free hotel upgrade?”etc. About this type of articles.

26/02/2015 by Marta O. Leave a Comment
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Unfortunately, you will not find an answer to this question in my post. Recently, I`ve come across a few articles which actually upset me. Very catchy titles they had, so it was hard not be tempted by “how to get a hotel upgrade for free”, “how I got upgraded for nothing”, “how I won free … [Read more…]

Posted in: front office, guest, hotel, hotel Tagged: about hotels, hospitality, hotel industry, hoteliers, hotels

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