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What makes the hotel truly luxurious?

16/03/2016 by Marta O. Leave a Comment
lux

    Huge money is invested every year in building luxurious hotels. Amounts that are sometimes way beyond belief and the finished property takes your breath away! The in-room technology is on such an Interstellar level you need to have somebody to introduce and explain all the remarkable features and functions to you. Restaurants serve … [Read more…]

Posted in: anticipation, butler, guest, hotel, hotel, service excellence Tagged: customer satisfaction, delight, emotional connection, fantastic service, focus, guest experiance, guest relations, guest service, hospitality, hotel, hoteliers, hotels, luxury service, managing team, motivation, service excellance

Top 5 most annoying things for hotel guests. We know how to prevent them!

05/08/2015 by Marta O. Leave a Comment
blog

I guess all of us have our own criteria and there are tiny little things that can lead to simply leaving the hotel door the same moment we entered the lobby once they happen. Working in luxurious hotels taught me that guests usually don`t get as upset with big, major issues as they get with … [Read more…]

Posted in: butler, front office, guest, hotel, hotel, restaurant, service excellence, training Tagged: about hotels, butlers, club lounge, customer, customer satisfaction, delight, emotional connection, fantastic service, focus, guest experiance, guest relations, guest service, hospitality, hotel, hotel industry, hoteliers, hotels, luxury butlers, luxury hotels, luxury service, managing team, motivation, outstanding, pamper, recognition, service excellance, standards

How to make an exceptional welcome to your property? (reception part)

28/07/2015 by Marta O. Leave a Comment
luxuryy

I guess you all think your properties are making heartwarming, unforgettable and breathtaking “welcomes”. If you are an island resort, cold towel, a pineapple/coconut cocktail and a flower boa is expected and it is done by all your competitors, if you are a ski resort hot towel and mulled wine are the basics, city hotels … [Read more…]

Posted in: anticipation, butler, front office, guest, hotel, hotel, service excellence, training Tagged: butlers, customer, customer satisfaction, delight, emotional connection, fantastic service, guest experiance, guest relations, guest service, hospitality, hotel, hotel industry, hotels, luxury hotels, luxury service, motivation, outstanding, pamper, service excellance

Meet one of the Top Global Hospitality Gurus – Ms. Josephine Ive.

16/03/2015 by Marta O. Leave a Comment
Bez tytułu2

In the late 2012 I had a great honor to participate in Ms. Ive`s famous 7 Star Butler Service Course. Since the very first day I knew that meeting this charismatic lady would change my vision, approach, attitude, feeling and understanding of the hospitality industry. And I was absolutely right, not only mine but my … [Read more…]

Posted in: anticipation, butler, front office, guest, hotel, hotel, restaurant, service excellence, training Tagged: 7 star butler service, butlers, develop staff, guest experiance, highest standards, hotel, luxury butlers, luxury service

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