Huge money is invested every year in building luxurious hotels. Amounts that are sometimes way beyond belief and the finished property takes your breath away! The in-room technology is on such an Interstellar level you need to have somebody to introduce and explain all the remarkable features and functions to you. Restaurants serve … [Read more…]
I guess all of us have our own criteria and there are tiny little things that can lead to simply leaving the hotel door the same moment we entered the lobby once they happen. Working in luxurious hotels taught me that guests usually don`t get as upset with big, major issues as they get with … [Read more…]
I guess you all think your properties are making heartwarming, unforgettable and breathtaking “welcomes”. If you are an island resort, cold towel, a pineapple/coconut cocktail and a flower boa is expected and it is done by all your competitors, if you are a ski resort hot towel and mulled wine are the basics, city hotels … [Read more…]
In the late 2012 I had a great honor to participate in Ms. Ive`s famous 7 Star Butler Service Course. Since the very first day I knew that meeting this charismatic lady would change my vision, approach, attitude, feeling and understanding of the hospitality industry. And I was absolutely right, not only mine but my … [Read more…]