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anticipating service

How to take a guest request like a Star? Anticipation.

13/08/2015 by Marta O. Leave a Comment
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Everyday we are dealing with thousands of different request, beginning with the small ones, ending on extravagant whims rich people can easily afford. With a certain request comes a particular expectation. The way it is handled tells the guest whom he is dealing with. I am sure we all experienced requesting salt in restaurant that … [Read more…]

Posted in: anticipation, butler, front office, guest, hotel, hotel, restaurant, service excellence, training Tagged: anticipating service, anticipating staff, anticipation, anticipatory, forbes, guest request, handling guest request, hotels, service excellence, staff developement, staff training, standards

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