WHAT DID YOU DO TO DELIGHT LADIES? 8th March is the International Women`s Day. Ladies receive flowers, cards, perfumes and some – even car keys (I think my fantasy took me a little bit too far). Anyway – it is a warm feeling to receive a recognition as a woman today. I won`t keep you … [Read more…]
Sunday is in most countries a day of family and friends gathering at one table for brunches or dinners. This weekend we went to visit our family in Cracow – a stunning dating back to 7th century city. Since the town offers infinite range of restaurant selection together with a choice of location and views, … [Read more…]
Unfortunately, you will not find an answer to this question in my post. Recently, I`ve come across a few articles which actually upset me. Very catchy titles they had, so it was hard not be tempted by “how to get a hotel upgrade for free”, “how I got upgraded for nothing”, “how I won free … [Read more…]
What is Forbes Travel Guide Award? I am sure most of you’ve heard about 2015 winners of Forbes Travel Awards since all hospitality related media were just about it for a while. We were all captivated by the beautiful photographs and soul-stirring descriptions of the stunning features and facilities. Allow me to briefly describe where … [Read more…]
By Marta O. Have a walk from your office to the main lobby and look around where your Guest Relations Officer is. Is she in the center of the lobby greeting guest? Is he next to the reception desk assisting a guest? Is she close to the guest elevator? Is he in the back office … [Read more…]
By Marta O. “She is too emotional!” – he said once angrily about me to Director of Spa. He – almost highest level Manager in the hotel talked about me to Director of Spa, becasue she was my kind of mentor from another department, older sister in hotel industry. She didn`t think long how to … [Read more…]